Returns & Return to Sender (RTS) All sales are final once wine has left our warehouse. We do not accept returns. If your package is returned to us by the carrier (RTS): A fee of approximately $60 plus re-shipping costs must be paid before we can send it back to you. No refund will be issued. The only remedy available is re-shipment. Why returned wine cannot be refunded: Once wine leaves our facility, it cannot be restocked or resold. This is not a discretionary policy — it is a legal requirement under California ABC licensing regulations, federal TTB (Alcohol and Tobacco Tax and Trade Bureau) excise tax rules, and FDA food safety requirements, all of which prohibit returning shipped wine to sellable inventory. The product must either be re-shipped to you or destroyed. Your responsibility to receive the shipment: The carrier will make multiple delivery attempts and will notify you by email, text, and/or automated phone call. If you are unavailable, rerouting to a nearby pickup location (UPS Store, Walgreens, FedEx Ship Center) is typically free — contact the carrier directly. Failure to receive or redirect your package will result in an RTS, all costs of which fall on you. If your package is returned to us: We will hold it and contact you. Because we do not retain credit card information on file, please call us with your card number to process the RTS fee and re-ship payment. If you choose not to re-ship, no refund can be issued and the product will be destroyed in accordance with applicable regulations. Claims — 48-hour deadline: Any issue with your order — damaged bottles, missing items, wrong items — must be reported to us within 48 hours of delivery. After 48 hours, carriers close their claim windows and we cannot help. Photos of the box (inside and out) and all bottles are required. No exceptions.