Shipping

We ship mostly on Wednesdays (winter/hot summers bi-monthly). We can ship out next day if requested maybe additional fees apply (inquire within). Wines may be sold to persons at least 21 years old; be prepared to show a valid government picture identification card to confirm that you are at least 21 years old when your wine is delivered.

Please note that failure to retrieve the package within the designated time frame or absence during the third (3rd) delivery attempt without responding to the shipper's texts, phone calls, and emails will result in the package being returned to us (RTS). It is your responsibility to check your email incl. your spam folder and to contact us if the shipment does not arrive or if no tracking information is received within a few days.

Additionally, please be aware that the carrier will bill us for the return journey, and we will need to recover this cost from you.

Solutions: If you are not at home during normal business hours in most cases it is free to re-route to a local shipping center, like UPS store, Walgreens, FedEx ship center or else. Ask the shipping company for solutions if you are not at home during normal business hours.

Returns:

In the event of a return to the shipper (RTS), a payment of approximately $60, along with re-shipping costs, will be necessary to cover the incurred expenses. These expenses encompass the cost of returning the package to us and re-shipping it to you. Please be aware that the carrier (FedEx, UPS, etc.) charges us for the return-to-sender service.

Furthermore, it's essential to note that, in compliance with FDA regulations, returned food items must be disposed of and cannot be resold. Therefore, if you opt to cancel the order after a return-to-sender situation, we are unable to provide a refund. This restriction stems from the fact that once food, such as wine, has left our warehouse, it cannot be resold.

Please understand that, unlike items on Amazon, which can be returned, this policy is in place due to regulatory requirements. It's worth noting that Amazon no longer sells wine, a decision influenced by the fact that Amazon had to destroy the returned food product.

The only option we have after an RTS is to ship it back to you. Since in most cases we don't have your credit card on file, you need to call us with your number so we can process the re-ship.

If a return to sender (RTS) package is received, we will hold it until you contact us. Kindly note that you have received at least three emails from us, in addition to one from the carrier, which may have included an automated phone call instructing that someone over the age of 21 must sign for the package. Furthermore, there may have been an additional email and/or phone call concerning the expiration of the hold. It is your responsibility to stay updated on the status of your shipment. Additionally, sometimes we receive boxes back without markings, making them unidentifiable.

For communication with us, we utilize the email and phone number provided by you. We are not responsible for any typos in the contact information provided.

Shipping and import laws undergo frequent changes, with some states permitting and others restricting it to specific counties. We explicitly state that if you place an order on our website, we will initially verify if shipping is feasible. Your order may be canceled, or alternatively, you can choose to pick it up at our CA location using a carrier of your choice. Please note: Your order is not accepted until we process your credit card and ship the order. Until then, it is considered pending. A mere authorization does not constitute an order, as an authorization can expire if not charged.

We make no representation as to the rights of anyone to import wine into any state outside of California. We do not ship to Alaska outside Anchorage, for example Kentucky, Mississippi, SD or Utah and others! If you are in doubt inquire within. If your order cannot be fulfilled for shipping, it will be cancelled. Please allow for processing time; eventually, the authorization will expire if not acted upon by us. Unless you buy our alcohol free wines or Olive Oil/Balsamic Vinegar.

By placing an order, and if accepted title passes in California and you authorize us to act on your behalf to engage a common carrier to deliver your order. If your order is not fulfilled within a normal timeframe and you reside in a state to which we may not be able to ship, it is your responsibility to inform us of your preferences regarding the delivery to hand it over to your shipping company. If you have your own FedEx/UPS or else account, you can email us your shipping label.

Shipping and handling fees are included with your purchase unless otherwise indicated at the time of sale. Since the shipping company is hired on your behalf, it is your responsibility to follow up with them regarding the whereabouts of your shipment and to track its progress using the provided tracking information. We recommend checking the tracking information daily once received. It is your responsibility to check your spam folder and to contact us if the shipment does not arrive or if no tracking information is received within a few days.

Loss or damage that occurs during shipping by a carrier assigned to you is your responsibility. If you believe any part of your purchase is missing, incorrect, or damaged, you must notify the carrier immediately or within 3 days of the date of your order. We require PICTURES of any damaged items or, if missing, the box inside and out.

Please note that shipping dates are estimates only, and the shipping company is a third party whose actions are beyond our control. While we will work with you to find a solution to any unexpected challenges within our discretion, it's important to understand that everything that occurs during the transport process falls under the jurisdiction of the shipping company (such as FedEx, UPS, GLS [GSO], etc.).

If the shipment is missing, damaged, or if the shipping company fails to deliver as promised, this does not constitute grounds for cancellation or refund. We have fulfilled our responsibility of picking, packing, and shipping your order, and we will assist in communicating with the shipping company. However, please be aware that canceling an order may result in additional shipping costs, recycling costs, and product loss, which could exceed the original shipment value.

Throughout our years of service, we have strived to provide excellent customer support and have successfully resolved the majority of shipping issues. If you need to initiate a claim, please provide pictures of the received box, regardless of whether it is damaged, missing, or contains incorrect items. Also, include images of all the bottles received, including those inside the box cover and bottom.

Thank you for your support and understanding.